Introspect

An Evolutionary Process As a call center manager or supervisor, you are regularly faced with the issue of agent turnover. Would it surprise you to discover that there are actual times indicators that can help you anticipate pivotal opportunities for intervention with new agents? It is possible to prepare for these opportunities, which are common to most people involved in new experiences, including new agents in your call center. The Motivation Lifecycle will show you how this natural evolution works, and the critical timeframe during which supervisors and managers can have the most impact on their new agents. There are certain universal truths that apply to nearly every new situation we experience. Whether it is buying a house, going to school, moving to a new town or starting a new job, there is a critical point early on when we make the decision to either change our situation, or commit to the future. Let's look at how this evolutionary process plays out in the Motiva...

In today’s economy, biggest task in front of the managers is to motivate and retain their team members. In initial days, motivation was considered to be an HR function, however over a period of time the concept of motivation has undergone lot of changes and today, it is not just HR function but it is more of a responsibility of a manager, and some believes it’s an individual’s responsibility to keep himself/herself motivated and I am sure you would have seen “Self Motivated People” as one of the skills required for the job. Keeping people motivated is a big challenge, more so in knowledge based industries like IT, BPO etc. How do you motivate the people is one of the difficult questions every manager faces, especially during the annual appraisal. All the attempts made in the direction of employee motivation, I would say are a big failure. Every organization attempts to implement lot of strategies around employee motivation, but most of them are either unsuccessful or do not ma...